Returns & Refunds

We hope you love every JURÉA piece you receive. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

How to Request a Return

If you would like to return an eligible item, please contact us by email at hello@jurealine.com within 14 days of delivery.

To request a return, please include the following information in your email:

• Your full name

• Order number

• The item(s) you would like to return

• Reason for the return
  

Please do not send the item back before receiving confirmation from us. We will provide you with the return instructions after reviewing your request.

Return Conditions

To be eligible for a return, the item must:

• Be unworn and unused

• Be in its original condition

• Be returned in its original packaging

• Include all original accessories, if applicable

• Not show any signs of wear, damage, or alteration

Returns that do not meet these conditions may be refused.

Earrings

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or faulty.

If your earrings arrive damaged or faulty, please contact us at hello@jurealine.com as soon as possible and include your order number and clear photos of the issue.

Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The item arrived faulty or damaged, or

• The incorrect item was sent.

We recommend using a tracked shipping service, as JURÉA cannot be held responsible for returns lost in transit.

Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

Please allow several business days for your payment provider to process and display the refund in your account.

If you have any questions regarding a return or refund, please contact us at:

📧 hello@jurealine.com