At JURÉA, every order is carefully prepared with the same attention to detail as the jewelry inside. From the moment your order is placed to the moment it arrives, we strive to make your experience seamless, reliable, and enjoyable.

Processing Time

All orders are carefully inspected, packed, and dispatched from Kaunas, Lithuania.

Orders are typically processed within 1-2 business days.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of exceptionally high order volume.

Standart Delivery Times

Estimated delivery times begin once your order has been dispatched.

Please note that delivery estimates are not guaranteed. Delivery times are estimates only and may vary depending on customs procedures, local postal services, weather conditions, or other circumstances beyond our control.

Express Delivery Times

Estimated delivery times begin once your order has been dispatched.

Please note that delivery estimates are not guaranteed. Delivery times may vary depending on customs procedures, local courier services, weather conditions, and other circumstances beyond our control.

Free Shipping

We are pleased to offer complimentary standard shipping on all orders over €80.

Shipping costs for orders below this amount are calculated automatically at checkout based on the destination country.

International Shipping

We proudly ship to customers around the world.

Exceptions:

• russia
• belarus

If your country is not available during checkout, please contact us and we will do our best to assist you.

Customs & Duties

Orders shipped outside the European Union may be subject to import duties, taxes, customs fees, or other local charges imposed by the destination country.

These charges are determined by local customs authorities and are not included in your order total or shipping cost.

Any applicable customs duties, taxes, or import fees are the sole responsibility of the customer.

Customs duties and import taxes are determined by the destination country's customs authority and are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear after receiving your confirmation email.

If you have not received your tracking information within 3 business days after placing your order, please contact us at:

hello@jurealine.com

Delayed Deliveries

While we always strive to deliver your order within the estimated timeframe, occasional delays may occur due to customs processing, public holidays, severe weather, or carrier-related issues.

We appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

JURÉA cannot be held responsible for delays, additional shipping costs, or lost parcels resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at hello@jurealine.com.

Our team will work with the shipping carrier to investigate the issue and assist you in finding the best possible solution.

Failed Deliveries

If a parcel cannot be delivered due to an incorrect or incomplete shipping address, repeated unsuccessful delivery attempts, or because it was not collected from the designated pickup location within the required timeframe, it may be returned to JURÉA.

If this happens, we will contact you to arrange reshipment. Please note that additional shipping charges may apply before the order can be sent again.

If you no longer wish to receive your order after it has been returned to us, we will process a refund for the returned items. Original shipping costs, customs duties, and any return shipping fees incurred by JURÉA may be deducted from the refund where applicable.

Need Assistance?

If you have any questions regarding shipping or your order, our Customer Care team is here to help.

📧 hello@jurealine.com

We aim to respond to all enquiries within 1-2 business days.