Refund Policy

At JURÉA, we want you to love every piece you receive. If you are not completely satisfied with your purchase, we're here to help.

Right of Withdrawal (European Union)

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise your right of withdrawal, please contact us at jurealine@gmail.com before the 14-day withdrawal period expires.

After notifying us, you must return the item within 14 days.

Returns

To be eligible for a return:

The item must be unworn, unused, and in its original condition.
The item must be returned in its original packaging, including the JURÉA Signature Gift Box where applicable.
Proof of purchase or order confirmation is required.

For hygiene reasons, we reserve the right to refuse returns of earrings that have been worn or show signs of use, unless the item is defective or incorrect.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Returns should be sent to:

JURÉA Returns
Chemijos g. 27B
Kaunas LT-51332
Lithuania

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 14 days after we receive the returned item or receive proof that it has been shipped back, whichever comes first.

Original shipping charges are refundable only where required by applicable law.

Damaged, Incorrect or Defective Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at jurealine@gmail.com with your order number and photos of the issue.

We will arrange a replacement or refund where appropriate.